Vancouver Introduces Permit Appointment Process

Beginning November 4, 2013, the City of Vancouver will take appointments for a variety of services that were previously processed on a first come, first served only. As a result, permit customers can save time and avoid waiting in line by booking an appointment for everything from questions about a site to submitting an application for tenant Improvements, demolitions and minor alterations or additions that meet the city’s field review requirements. For these services, appointments are optional and walk-in service is still available, but those with appointments will move to the front of the line when they do  arrive. In addition, appointments will now be required for customers submitting Tenant Improvement Program applications, development permit applications,  more complex building permit applications, and all new construction single family housing permits including laneway houses. These applications will be submitted directly to a project coordinator who will manage the file from start to finish, including performing the technical review. This direct contact between applicant and file manager will allow for an informative exchange about the project, especially key assumptions that, if missed, could be problematic down the road. To book appointments, call (604) 873-7611 between 8:30 a.m. and 4:30 p.m. Monday to Friday. For more information, click here.

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